InterConnect is a complete Web based service center customized to meet each individual clients needs. Among the many standard features of the program are the following:
- Multiple users (secure login)
- Each service request is documented in detail
- Instant e-mail notification of service request to designated users
- Real time status of all service issues:
- Open
- Scheduled
- Approval required
- Parts pending
- Work in progress
- Completed
- Verified
(Once verified, a service request is “closed” generating a detailed invoice)
- Attachments, photos can accompany service request
- History of repeat problems
- Search by site, status, open, closed, work order #, or date
- Identify service request under PM contract vs. extra work
- Smart parts inventory (if applicable)
- Track warranty items / installation date
- Paperless audit trail from first request to invoice
InterConnect service is available exclusively from Premier Security Services, Inc. and currently serves 154 locations nationwide.