InterConnect is a complete Web based service center customized to meet each individual clients needs. Among the many standard features of the program are the following:

• Multiple users (secure login)
  
• Each service request is documented in detail
  
• Instant e-mail notification of service request to designated users
  
• Real time status of all service issues:
  

  • Open
  • Scheduled
  • Approval required
  • Parts pending
  • Work in progress
  • Completed
  • Verified

  
  (Once verified, a service request is “closed” generating a detailed invoice)

• Attachments, photos can accompany service request
  
• History of repeat problems
  
• Search by site, status, open, closed, work order #, or date
  
• Identify service request under PM contract vs. extra work
  
• Smart parts inventory (if applicable)
  
• Track warranty items / installation date
  
• Paperless audit trail from first request to invoice
  

InterConnect service is available exclusively from Premier Security Services, Inc. and currently serves 154 locations nationwide.